Our client, a high-profile organisation in the Limerick & wider mid-west region, is expanding their team and has engaged with Cpl on an exclusive basis to help recruit an experienced Box Office Manager to join the team and take on this exciting role.
The Box Office Manager’s role is pivotal within the company, leading and managing Box Office and Sales operations.
The Role:
Reporting to the Marketing & Sales Manager, the Box Office Manager will be responsible for a wide range of duties including generating ticket sales, scheduling staff, monitoring and reporting on sales, income reconciliation, website integration, and managing general queries from the public and promoters.
Responsibilities and duties include but are not limited to:
* Lead all aspects of the Box Office, including ticket sales, customer enquiries, and event bookings
* Supervise and train box office staff to ensure high-quality service standards
* Manage and resolve customer complaints or issues related to ticketing or events
* Maintain and update the ticketing system, including seating, ticket pricing, promo codes, etc.
* Consult with Programming Managers, Promoters, and Producers of incoming performances as needed to ensure all information on shows, ticket prices, etc. is uploaded to Ticketsolve and the company website
* Develop and maintain relationships with Patrons, Corporates, Friends, and customers
* Generate sales reports, including daily, weekly, and monthly ticket sales figures and trends
* Assist in event day operations, including Box Office setup, calls, and customer flow management
* Supervise and manage the Box Office Sales Team, including preparing a roster of attendance and submitting an accurate summary of staff hours to the Accounts Department
* Ensure the smooth and efficient running of the chosen ticketing software system (Ticketsolve)
* Liaise with the Backstage/Technical Manager and the Front of House Manager
* Consult with the Marketing team to ensure close cooperation exists between the advertising and promotional activities undertaken
* Support the Development Manager on the promotion and activation of Friends and Corporate Memberships
* Foster a welcoming, professional, and organised atmosphere for both patrons and staff
* Maintain close contact with the company’s chosen IT company to ensure the effective operation of all computers and other hardware equipment on which the ticketing software runs
* Ensure all H&S matters pertaining to the Box Office and customer experience meet the appropriate standards outlined in the Company’s Health & Safety Procedures
* Monitor ticket inventory and sales trends to identify potential issues or opportunities for additional sales
* Ensure accurate record-keeping of ticket sales, financial transactions, and event data
* Prepare weekly Box Office reports for the Director and reports on bookings at staff meetings
* Responsible for Box Office income management and budget – liaising at the end of each concert/show with Promoters and the Accounts Department to ensure reconciliation is correct and troubleshoot any issues or problems with payments as they arise
Skills & Experience that we need:
Minimum of 2 years’ experience in Box Office management or similar
Ability to build and maintain relationships with key stakeholders
Experience of managing cash/credit card transactions
Strong IT Skills with proven ability in managing complex systems
Excellent written and verbal communication skills, with emphasis on customer service
A high level of proficiency in MS Word, Excel, etc.
The successful candidate should be highly motivated, flexible, and discreet, capable of working on their own initiative and as part of a team, as well as capable of working to established deadlines
Proven ability to manage Box Office/ Front of House systems e.g. Ticketsolve or similar
Experience of working in an arts, music entertainment, or similar background
Due to the nature of the role, you may need to work outside your office hours; flexibility is important including weekends and evenings
The Offer:
This is a permanent onsite role based in Limerick, with a base salary, depending on the candidate’s experience, expected to be in the €35K - €40K range plus benefits
The Box Office Manager will be required to work in accordance with the programme of events; therefore, working hours will vary in line with service needs
How to Apply:
If you are interested in applying or want to know more about this role, please contact:
Orlaigh FitzGerald-Quinn in Cpl Limerick on 085 801 7135 or email your CV to orlaigh.quinn@cpl.ie.
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