Job Summary
The Housing & Facilities Lead will be responsible for managing the facilities, housing, and services/supports sub-functions to ensure they align with and meet the strategic goals of the organization.
Main Responsibilities
* Provide senior management support and effective leadership to the housing team, including maintenance, and ensuring employee and contractor commitment to achieving service delivery.
* Promote a positive and professional image of the organization.
* Set and ensure delivery of high levels of performance regarding all aspects of facilities & housing.
* Ensure planning and implementation of key tenancy requirements within organizational policies and procedures.
Key Performance Indicators (KPIs)
1. Establish key initiatives and KPIs that align and support the Strategic Management Plan.
2. Deliver appropriate actions to ensure KPIs and their key Performance Indicators are met.
3. Control, monitor, and review the delivery of facilities in accordance with agreed targets and services standards of the organization.
Service Development and Improvement
* Ensure the effective monitoring and regular review of all tenant and estate management services to ensure they are continuously improving.
* Implement new housing management initiatives and review these initiatives regularly.
* Manage the development of and introduction of effective risk management processes within housing operations.
Development and Operational
* Contribute to the identification, creation, and pursuit of new development opportunities in line with the objectives of the organization.
* Liaise with other organizations, particularly local authorities, to develop beneficial relationships.
* Undertake project development and delivery, scheme work submissions, and assist with the development of finance monitoring.
Property Acquisition/Property Development
* Agree brief with the Financial Controller regarding all aspects of property acquisition or development.
* Instruct and negotiate with solicitors on the purchase of properties and land when authorized by the Financial Controller.
* Ensure compliance with all applicable legislation and guidelines for all Property acquisition/property development, including all aspects of on-site works.
Customer Care
* Provide a comprehensive service to all clients using client feedback to improve and develop services.
* Involve clients in prioritizing, reviewing, and developing services.
* Respond effectively to clients' complaints and comments in accordance with policy.
Training and General
* Attend training appropriate to this role and as assigned by the Financial Controller.
* Provide training and development to staff.
* Represent the organization as required.
* Exercised discretion in all aspects of the role.
Personal Specification
* Demonstrated knowledge and experience of operation within housing legislation.
* Demonstrated competence within the technical aspects of void, rent, repairs, and maintenance.
* Experience and demonstration of effectively working with social landlords, statutory, and voluntary agencies, building and maintaining excellent relationships with same.
* Demonstration of a strong customer service focus.
* Good organizational skills, with the ability to be flexible and work on own initiative.
* Proven examples of resolving difficult situations.
* Project and Change Management experience.
* Demonstrated ability to be flexible and to work on own initiative.
* Demonstrated competence in effective organizational and leadership skills and the ability to manage a diverse team.
* An ability to deal with confidential information in a discreet and responsible manner.
* Excellent and demonstrated communication and interpersonal skills.
* Excellent IT skills and report writing skills.
* Full and clean driving license and use of own car.