Motor Claims Handler:
Location: South Dublin
We are seeking a skilled Motor Claims Handler to join our team at a leading insurance company in South Dublin.
In this role, you will be pivotal in meeting the insurance needs of our valued customers and guiding them through the claims process. You will contribute to shaping future enhancements by effectively handling claims and collaborating with internal departments and external experts.
Your Key Responsibilities:
* Provide comprehensive support and guidance to claimants throughout their claims journey.
* Manage and prioritise your caseload efficiently to ensure timely resolutions and exceptional customer service.
* Analyse claim details to ensure adherence to policy conditions and devise effective claim management strategies tailored to each case.
* Maintain accurate and updated claims files, ensuring meticulous documentation and information gathering during investigations.
* Collaborate with legal professionals and other stakeholders to negotiate successful claim outcomes while controlling costs and meeting customer and regulatory expectations.
* Process provider bordereaux, including windscreen, car rental, and motor assessor invoices, where applicable.
* Operate within predefined authority limits, taking ownership of your work and making informed decisions.
Your Skills and Qualifications:
* You will have the opportunity to engage in collaborative learning with internal departments such as underwriting and compliance.
* You will benefit from exposure to senior management, leveraging their extensive industry experience.
* You will collaborate with external experts to achieve optimal claim resolutions and deliver exceptional customer service.
* You will have the potential to grow professionally within a dynamic and expanding organisation.
* Prior motor claims handling experience is advantageous, but not essential, as role-specific training will be provided.
* You will need excellent communication and negotiation skills, strong attention to detail, and organisational abilities.
* You will thrive in a collaborative team environment, working closely with colleagues to achieve shared goals.