ServiceNow Business Analyst (HRIS)
This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology.
The Role
ServiceNow HR Analyst will be part of a team that manages day-to-day enhancements and fixes. This role facilitates requirements, design, testing, and delivery of projects and system enhancements while representing stakeholder interests.
Your role ensures accurate collection, control, processing, and maintenance of confidential employee record data. This position works across many different teams.
The Expertise and Skills You Bring
* Bachelor's degree or equivalent work experience
* A minimum of 3-5 years Business / Systems Analyst experience
* 4+ years ServiceNow configuration experience
* Experience in Human Resources a plus, but not required
* Experience with requirements definition, documentation, and refinement
* Experience with end-to-end test planning and execution
* Strong analytical and problem-solving skills, with high attention to detail
* Strong written and communication skills
* Excellent interpersonal skills
* Experience in a fast-paced, agile environment
* You are analytical, technical, problem-solving, and communication skills are a key strength
* You are highly organized and have a strong ability to prioritize and work under tight deadlines
* You understand the importance of being detail-oriented complemented by a high degree of accuracy
* You have experience with configuring ServiceNow
* You have a keen ability to build and influence relationships
* You are a self-motivated team player with the ability to work independently
* You have good business judgment and ability to maintain confidentiality of all data
* Your attention to detail consistently generates high-quality output is a priority in your daily work
The Value You Deliver
* Manage end-to-end implementation of ServiceNow enhancements and defects
* Research and advise on existing and upcoming capabilities of ServiceNow
* Research and implement solutions to incidents and requests
* Update standards and procedures documentation as required
* Coordinate & Publish HR Knowledgebase articles
* Creation of automated test scripts to be used for future upgrade releases
* Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
* Building trust and leveraging solid working relationships with key business partners
* Seeking opportunities to proactively provide value-added insight and looking for continuous improvement from our business partners