Customer Service Agent
Full Time Permanent Onsite
Location: Cork
Are you an experienced customer service professional with a strong background in import/export logistics? Do you thrive in a fast-paced environment where accuracy, communication, and problem-solving are key? We are hiring a Customer Service Specialist - Import/Export to support a leading container shipping company. In this role, you will handle booking coordination, customer support, and logistics operations, ensuring smooth import/export processes while delivering top-tier service.
Key Focus:
* Bookings/Agency
* Customer Service
* Communication
What the ideal candidate will need:
* Experience in logistics, freight forwarding, or container shipping.
* A solid background in transport/operational functions.
* Strong customer service and communication skills - fluent English required.
* Knowledge of Microsoft Office (Excel, PowerPoint).
* A proactive, detail-oriented mindset with problem-solving skills.
* Understanding of hazardous cargo regulations is a plus.
Key Duties & Responsibilities:
* Manage import/export bookings and liaise with customers, transport teams, and European partners.
* Prepare and send daily/weekly reports to customers regarding their shipments.
* Provide exceptional customer service, addressing inquiries and resolving issues efficiently.
* Collaborate with sales teams to support customer needs and identify growth opportunities.
* Ensure smooth cargo movement by coordinating with shipping and terminal operations.
* Ensure invoice accuracy and maintain strong attention to detail in administrative processes.
* Drive continuous improvement, implementing cost-saving and efficiency measures.
What's on Offer:
* Competitive Salary
* Contribution Pension up to 10% matched by company
* On-site Parking
* Bonus Scheme
* Included Limited trips to UK and France
* Work from home available after 12 months limited to 2 days per week.
If you're ready to take the next step in your career and contribute to a growing team, we want to hear from you! To apply, please call Catherine at 01-6455210 or email your CV to Catherine.fay@manpower.ie.
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