The Technical Account Manager is responsible for every aspect of the customer relationship from generating quotes to reviewing contracts, from identifying customers' needs to providing solutions to meet those needs. They are in constant communication with other sales personnel and departments in the pursuit of delivering exceptional customer service.
The ideal candidate will grow sales by being proactive, fast paced, responsive and accurate with an ability to build long term business relations. We're looking for an exceptional candidate with the following attributes:
* Relevant Sales Experience in a Business-to-Business Environment
* Proactively develops sales opportunities by researching and identifying potential accounts; soliciting new accounts.
* Building rapport, providing technical information and explanations, preparing quotations and lead follow-up
* Manages relationships with key accounts and works to ensure customer satisfaction at all levels; develops and maintains contacts in the customer and manufacturing communities
* Develops/reviews price quotes subject to management approval, negotiates contracts and reviews sales agreements with business customers
* Troubleshoots and resolves customer complaints and issues, follows up on late orders, monitors open order status, solves internal problems.
* Proactively generates leads and builds relationships by organizing daily work schedule to call on existing and potential customers
* Highly organized with strong administration skills
* Solution-oriented and focused on customer satisfaction
* An aptitude for handling and prioritizing complex tasks in a technical environment
Applicants must have Technical Account Management experience in a B2B environment, outstanding verbal and written communication skills, strong computer and administrative skills, and an ability to handle inbound sales queries.
Fluency in the English language is a requirement.
The ideal candidate will possess a technical, business, science or related degree and have experience of working in a sales environment.
Zeus Industrial Products, headquartered in Orangeburg, South Carolina, is the world’s leading polymer extrusion manufacturer and material science innovator. More than 50 years of experience in medical, aerospace, energy, automotive, fiber optics, and more allows us to set the bar high.
Zeus is a great place to work. Expectations are high; our work is meticulous and very precise. Zeus offers an opportunity to join a very successful, family-oriented team. Our products are cutting-edge, our process is unique, and our quality and customer focus are second-to-none. We are a leader in our field and have great relationships with our customers and team members. Many of our team members are the best at what they do in the world. Our customers are leaders in their fields. Our products help save lives.
Continuous Improvement is a way of life at Zeus. Successful candidates will have a desire and ability to take our manufacturing process to the next level. You must possess the ability to work independently; and the desire to learn a variety of skills. The ability to communicate clearly is imperative, as is the ability to manipulate data using various software packages.
At Zeus, what we do matters, and we pride ourselves in “Turning polymers into possibilities.”
Our employees and our customers are at the center of everything we do. Those relationships have been built on a foundation that is supported by our Mission and Vision:
Our Mission: Provide Solutions – Enable Innovation – Enhance Lives
Our Vision: Working Together – Doing It Better
Zeus is an exciting, innovative company that offers competitive pay and a great benefits package. As we continue to push the boundaries of polymer science, we’re constantly in need of new ideas, new expertise, and new team members. Are you ready to join us?
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