1. To follow agreed Brand Standards for service of Food & Beverage
2. To serve all our guests in a friendly, efficient and professional manner
3. To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
4. To greet all guests in a warm and friendly manner
5. To ensure the correct uniform including name badge is worn at all times
6. All staff should be presentable at all times and in adherence with the grooming standards in the staff handbook
7. To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
8. To ensure any complaints and incidents are brought to your manager or supervisors attention at the time
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