Job Title: Italian Customer Support Specialist
Key Responsibilities:
* Respond to customer enquiries in a timely and professional manner
* Utilise the latest technology to answer customer enquiries
* Answer complex queries regarding services available and if covered under contract
* Identify customer needs and provide solutions
* Maintain customer records
* Provide excellent customer service
About the Role:
Abrivia Recruitment has an exciting opportunity within the financial services industry for an Italian Customer Support Specialist.
This role involves meeting the needs of clients, coordinating interdepartmental work, and consistently delivering high-quality customer service while committing to continuous improvement.
Working with Us:
We offer a competitive salary, bonus, and benefits package including full health and dental care cover, education assistance, travel allowance, and the opportunity to work from abroad for a number of weeks per year.
The successful candidate will have previous experience in customer service and/or customer support, excellent written and verbal communication skills in Italian and English, and the ability to quickly learn and use new software.
What We Offer:
A dynamic and international team environment, opportunities for career development, and the chance to make a difference in the lives of customers.
Our Ideal Candidate:
We are looking for a team player with a positive attitude, strong work ethic, and the ability to work in a fast-paced environment.