Client Service Billing Analyst (Hybrid)
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications and problem solving.
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team / Role Overview
Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structured finance and specialized agency. The role will be within a new dedicated client service team to investigate and resolve outstanding client billing for the department. We are looking for a competent Billing Specialist to undertake a variety of financial and non-financial tasks in order to help with company revenues. This role also includes client queries, investigations, metrics, reporting, testing tasks, and process improvements.
What you will do:
1. Perform daily invoicing functions by assuming the responsibility of receiving and sorting incoming payments with attention to credibility
2. Ensure all issuers remain informed on their outstanding debts and deadlines
3. Monitoring / resolving client queries via group email address
4. Engaging with Transaction Management and Cash Reconciliations as required
5. Assist management in meeting Department goals where necessary, i.e. escalations, waiver items; clearance of cash, audit requests, metrics assessment
6. Invoice production/review for key clients
7. Invoice delivery timely and accurately
8. Respond to requests in a timely manner
9. Effectively communicate with team members, management, business partners and clients
10. Develop and document procedures and processes
11. Analyse reoccurring issues and assist in developing process improvements
12. Develop and maintain spreadsheets and databases
13. Process payment and accounting entries
14. The ability to work within tight deadlines
15. Compile metrics for weekly & monthly reporting to seniors
To assist senior supervisor with:
1. Process development, increasing team efficiency and risk reduction
2. Escalation of all issues / potential issues to Senior Supervisor
3. Creation & maintenance of general procedures & controls
What we'll need from you:
1. Client or customer communication experience is essential
2. Possesses and displays knowledge of Cash Reconciliation desired but not essential
3. Banking experience desirable
4. Knowledge of billing / invoicing is desirable but not essential.
5. Comfortable dealing with numbers and the processing of financial information
6. Agency & Trust experience is an advantage
7. Strong understanding of documentation and deal structures
8. Proven record of working on projects and within a team environment
9. Strong work organisation / prioritisation skills
10. Logical Thinking
What we can offer you
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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