Mercedes-Benz South Dublin serves as a prominent Mercedes-Benz principal dealer and holds the distinction of being Ireland's inaugural dealership to undergo the prestigious Mercedes-Benz MAR20X retail transformation, positioning itself as a centre of excellence.
As part of the MSL Motor Group, a family-owned business which has been in operation since 1959, we are a sister company of MDL (Motor Distributors Limited), the importers for Mercedes-Benz in Ireland. We have an esteemed reputation for meeting and exceeding the highest level of standards within the Mercedes-Benz brand. Our team of over 250 employees stays with the company thanks to the positive working environment, continuous development, opportunities for progression, and competitive remuneration packages.
We are currently seeking an Experienced Parts Advisor to join our team.
What We Offer:
1. A competitive salary with performance-related incentives.
2. Opportunities for professional development and career progression.
3. A supportive and inclusive work environment.
4. Car purchase scheme & employee discount.
5. 22 days annual leave increasing to 25 after 5 years.
6. Onsite car parking.
7. PRSA company contributions.
8. Health & Wellbeing Initiatives – VHI Employee Assistance Programme, Flu Vaccines, Eye Tests, Cycle to Work Scheme.
Main Duties and Responsibilities:
1. Identify the correct parts required for trade, retail, and workshop customers.
2. Efficiently manage all telephone, email, and online enquiries.
3. Work as part of a large team to achieve company and departmental targets.
4. Ensure the highest standards of housekeeping are achieved within the parts department.
5. Communicate and build rapport with other departments.
6. Maintain and build the customer database through telephone calls and planned visits.
7. Process parts orders through various software systems and DMS.
8. Create and complete parts returns to each of the distributors.
9. Check off deliveries and input the information on the DMS.
10. Follow the outlined structures to assist with inventory levels.
Required Skills, Knowledge and Experience:
1. Relevant experience in a similar parts position.
2. Understanding of Mercedes-Benz parts and their function.
3. Proven ability to work to high standards.
4. Desire to ensure high levels of customer satisfaction.
5. Strong IT skills including operating systems and Microsoft.
6. Strong organisational skills with excellent attention to detail.
7. Diligent with a flexible approach to work.
8. Ability to work well under pressure.
9. Team player.
10. Hold a full, valid, and current driver's licence.
If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.
Skills:
Vehicle Parts Experience
Full Valid Driving Licence
Organisational Skills
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