Associate Partner Technical Account Manager
We are seeking a high-powered technical leader to help our customers and partners navigate the operational challenges of cloud computing. As an Associate Partner Technical Account Manager, you will work directly with key partners, empowering their ability to help end customers accelerate their cloud journey and maintain business relationships with AWS.
About This Role
This role requires strong customer-facing skills to represent AWS well and drive discussions with senior personnel regarding incidents management, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings, and quick innovation available only in the cloud.
Main Responsibilities
1. Champion and advocate for partners with Enterprise Support in Amazon Web Services (be their voice)
2. Solve technical escalations and work directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
3. Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
4. Engage with Director and C-Level executives to translate business needs into technical and operational plans
5. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
6. Analyze and present operational reviews to partner leadership
About Our Team
AWS values diverse experiences and encourages candidates from all backgrounds to apply. We believe that a diverse team leads to innovative solutions and better decision-making. At AWS, we strive to create an inclusive environment where everyone feels valued and empowered to contribute their best work.
Why Join AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
BASIC QUALIFICATIONS
* 2+ years of technical engineering experience
* Bachelor's degree
* Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
PREFERRED QUALIFICATIONS
* Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
* Experience in customer-facing business presentations covering business and technical aspects or equivalent