About Ekco
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.
☁️ In a few words, we take businesses to the cloud and back!
We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.
The role
Inside sales account management, dealing with client queries and quotations on a day-to-day basis. Assists the Sales Account Managers and Business Development Managers with run rate quotations. Ensures a great customer experience by talking to customer at every opportunity and meeting their requirements by understanding their needs and guiding on those needs. This is a fundamental role in achieving excellence in our customer success journey.
Key Responsibilities
* Liaising with customers on a day-to-day basis and producing quotations in a timely manner
* Producing run rate quotes for the Sales Account Managers and Business Development Managers
* Responding efficiently to customer requests and ensuring that each enquiry is managed within acceptable timeframes
* Tracking quotes, orders and specific customer’s requests to ensure excellent customer service and customer experience
* Processing orders efficiently and effectively and liaising with Purchasing ensuring delivery deadlines are met
* Retain and grow existing revenues by a sustained contact programme to identify sales opportunities
* Close sales and achieve quarterly targets as part of the inside sales team targets
* Place high priority on delivering quality results. Go above and beyond client expectations
* Manage process report & feedback weekly as agreed with Management
* Develop opportunities to upsell and cross sell additional products to customers.
Key Requirements
* Minimum 3 years proven inside sales support experience
* The ability to work independently in a fast-paced environment
* A high-energy, motivated self-starter
* Proficiency with Microsoft Office Suite
* Experience working with CRM applications (e.g., Salesforce, HubSpot or similar)
* Outgoing personality with the ability to build rapport with clients
* Experience preferably within ICT industries
Competencies Required
* Customer Service - Putting the customer at the heart of all decision making ensuring quality care is always a priority
* Planning and Organisational Skills - The individual must have the ability to effectively plan, organise and prioritise tasks to ensure deadlines are achieved
* Attention to detail – continually checking work to ensure delivery of the highest quality
* Communications Skills - Strong written and verbal communication skills are essential to enable the individual to effectively communicate with all stakeholders
* Teamwork – The ability to work as part of a team
Benefits/Perks
* ☀️ Time off - 25 days leave + public holidays
* x1 day Birthday leave per year
* Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
* Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
* ♀️ EkcOlympics - a global activity for fun!
* Learning & development - Unlimited access to Pluralsight learning platform
* A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
* ⭐️ Microsoft’s 2023 Rising Star Security Partner of the year
* VMware & Veeam top partner status
* Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
* Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
* We recognise the value of internal mobility and encourage opportunities for internal development & progression
* ✨ Flexible working with a family friendly focus are at the core of our company values