About the Role:
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The ICT Director will be responsible for managing the transition to and operation of Kerry Dairy Ireland's ICT platform and landscape. This role involves planning and managing a transition program to move Kerry Ireland to its own independent ICT platform, establishing the structure, governance, team, and partnerships required to operate this platform in a resilient and efficient manner that meets the business requirements of Kerry Dairy Ireland.
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This is a hybrid role with a requirement to work in the Tralee offices 3 days per week.
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Key Responsibilities:
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Team Management:
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Kerry Dairy Ireland will require building an ICT team to support the transition and ultimately operate the target ICT platform. This role will be responsible for designing the ICT operating model, hiring the ICT team, and establishing agreements with ICT business partners to deliver ICT services. A key aspect of this responsibility will be defining and agreeing on the ICT operating model to meet the business needs.
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Operations Management:
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Once the transition has been completed, Kerry Dairy Ireland will require an operations management structure to support the day-to-day operation of the business. This will include providing first, second, and third-level support, security, resilience, and business continuity services. This role will be accountable for designing and operating the Kerry Dairy Ireland operations management approach and solution, including partner support as required and agreed upon with the Kerry Dairy Ireland business.
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Business Engagement:
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Engagement with the Kerry Dairy Ireland business will be critical in managing the transition activities and designing and operating the future ICT solution. This role will be responsible for ensuring that a governance structure is implemented to support business engagement on an ongoing basis through the transition and ultimate operations activities. This is a critical element in delivering both the transition and the future solution operations.
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Solution Delivery:
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Once the transition is complete, it is expected that the Kerry Dairy Ireland ICT platform will continue to evolve to meet business requirements, support the Kerry Dairy Ireland digital journey, and remain technically current and supportable. It is essential that the design of the future ICT organization takes this into account regarding team expertise, partner relationships, and technology strategy planning.
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Technology Strategy:
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This role will be responsible for developing and implementing a Kerry Dairy Ireland technology strategy aligned with the Kerry Dairy Ireland business. Establishing and agreeing on a technology strategy will be crucial in informing and supporting technology decisions throughout the transition and beyond.
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Qualifications & Skills:
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- Bachelor's degree in computer science, information technology, or a related field (Master's degree preferred).
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- Extensive experience in IT transition management, service management, operations management, partner management, or a related role.
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- Proven experience in implementing new ICT solutions, particularly in a divestment/acquisition context.
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- Experience in budget and cost management with a focus on business case development regarding effective ICT solutions.
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- Demonstrated ability to assemble, lead, and develop high-performing teams.
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- Excellent communication, interpersonal, and stakeholder management skills.
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- Proven experience in strategic planning, resource management, and talent acquisition.
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- Strong knowledge of the ITIL (Information Technology Infrastructure Library) framework and ITSM principles.
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- Familiarity with emerging technologies, trends, and best practices in IT service delivery.
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- Strong analytical and problem-solving abilities.
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- Experience in vendor management and contract negotiations.
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- Relevant certifications such as ITIL, PMP (Project Management Professional), or Six Sigma are desirable.
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About Kerry Dairy Ireland:
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Kerry Dairy Ireland is a vertically integrated farm-to-fork business with a substantial consumer foods presence and a leading nutritional and dairy ingredients division. We deliver high-quality dairy solutions with a focus on sustainability and innovation. From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence.
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We have over 50 years' experience in milk processing, dairy, and nutritional technology advancement, and product innovation. We are a key stakeholder in the global food industry and creators of a strong portfolio of market-leading dairy brands, including Cheestrings, Charleville, and Coleraine Cheese, Dairygold, Golden Cow, and our new SMUG range.
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Our dairy comes from some of the world's richest grazing land and is produced by a network of Irish family farms with one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kerry Dairy Ireland is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities.
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Headquartered in Tralee, Co. Kerry, we operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 29 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett.
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Globally, Kerry Dairy Ireland employs over 1,600 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth.
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Important Notice:
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Please note that we do not accept CVs or candidate profiles from recruitment agencies where Kerry Dairy Ireland's terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Dairy Ireland Hiring Managers.
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Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilize video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a