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Atlassian Operating Systems Administrator/DBA, Dublin
Client: Morgan McKinley
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 30a00fc242df
Job Views: 127
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description:
The Atlassian Operating System Administrator/DBA reports to the JIRA Service Owner and is primarily responsible for maintaining and monitoring Atlassian JIRA and Confluence Services at the operating system level.
Key Objectives / Accountabilities:
The JIRA services comprise the server instance cluster running in AWS and the JIRA back-end database which stores all ticket data. The Confluence service is an internal wiki used by project teams within the organisation.
The Atlassian Operating System Administrator/DBA owns the technical platform (the servers) on which these services run, and works in a team with the JIRA Service Administrator to provide full coverage and support for these essential services within the organisation.
As a secondary activity, the appointee works with other technical teams within the organisation (for example Managed Service Provider partners, Solution Architects, Operations team, etc.) to bring their skills and knowledge to bear in the design and provision of new services and systems as required to support a growing portfolio of services and customers.
Key Responsibilities:
* Installing and configuring software and hardware
* Manage network servers and technology tools
* Ensuring security through access controls, backups and firewalls
* Defining roles and setting up accounts for end users
* Monitoring performance and maintaining systems according to requirements
* Troubleshooting issues and outages, produce RCA documents as required
* Supporting the JIRA Service Administrator as part of a core JIRA technical team
* Working with established Service Management processes in the delivery of services (i.e. Release, Change, Incident, and Problem Management processes)
* Working with service business users as required to ensure critical SLAs and KPIs are met
* Upgrading systems with new releases and models
* Mentor and train staff on new technologies as needed
* Build and maintain an internal wiki with technical documentation and manuals related to the servers and services under management
* Acting as liaison between NBI and service vendors (e.g. Atlassian support) in respect of raising and tracking vendor problem tickets
* Working to automate as much activity as possible using available services and new technologies as necessary
* This role includes the requirement of operating on an on-call rota for the delivery of support services to a growing customer base
Knowledge & Experience:
* Proven experience as a System Administrator, Network Administrator or similar role
* Experience with databases, networks (LAN, WAN) and patch management
* Knowledge of Atlassian tools and services running in a local cloud configuration would be beneficial
* Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
* Ability to create scripts in Python, Perl or other languages
* Familiarity with Linux and other operating systems and platforms
* Familiarity with AWS and Azure cloud services
* Resourcefulness and problem-solving aptitude
* Excellent verbal and written communication skills
* BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Red Hat Certified Systems Administrator (RHCSA)) is a plus
* Excellent ambassador for NBI, promoting the organisation and role modelling NBI's values.
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