Customer Retention & Development Manager
Company Description
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 15,000 trained professionals
* 250+ locations worldwide
* Fortune 500
* Globally unified systems
Job Description
Support and drive both business retention and development through existing Expeditors’ customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations.
Responsibilities And Duties
* Build a District Retention Program that includes coverage for all customers producing revenue in our District
* Oversee strategic growth of LAM and CAM customers through regular business reviews
* Assist Product Managers in developing Product level retention programs
* Management of CAM’s & LAM’s
* Facilitate monthly branch retention meeting
* Develop and protect content driven business reviews that protect our core retention pillars:
o Confirm we are experts
o Align with Sales Strategy
o Performance Metrics
o Value Add; Joint initiatives and quantify savings/cost avoidance
o Information which tells a story or prompts discussion (no data dumping)
* Build and protect consistency in our branch and service offerings
* Direct, drive and ensure that all new clients receive benefits from a formal transition
* Measure and analyze Customer revenue trends and proactively communicate these trends
* Drive consistency and usage of CRM through Product Managers and Account Management Team
* Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals
* Coach and mentor direct reports to develop them professionally and personally
* Ensure incremental improvements are made on building stronger customer relationships
* Grow our revenue across multiple products and geographies
Qualifications
* University or equivalent business qualifications
* Minimum 5 years personnel management experience
* Proven work experience in business development
* Knowledge of Expeditors product and services
* Knowledge of required Expeditors operating systems
* Proficient in MS Office and CRM software
* Strong oral, written, communication, and presentation skills
* Strong analytics skills
* Proven problem solving skills
* Fluent in English
Additional Information
Expeditors offers excellent benefits, contact us to find out more about our great company!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Transportation, Logistics, Supply Chain and Storage
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