Experience We Are Looking For
* To have worked in a hotel or accommodation services business.
* To be able to work in a fast-paced environment and to enjoy it.
* To be able to work independently, being self-motivated to complete the tasks.
* Flexibility - to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
* Follow hygiene and cleanliness standards to ensure the Hotel is kept clean and tidy.
The Job
* To clean public areas - reception, bar, restaurant and toilets, and back of house areas, employee restaurant and changing rooms ensuring they meet the hotel standards.
* To set up conference and function rooms following the instructions and standards on the conference booking sheet.
* Have a visible presence within the hotel to ensure that all customers' requests and queries are responded to promptly and effectively.
* To provide room service efficiently and professionally.
* Deal with guest queries and complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
* Conduct floor walks to ensure guest security.
Skills Required
* Good general knowledge of beverages.
* Handling guest inquiries and contacting necessary personnel to follow up.
* Delivering excellent customer service to all guests at all times.
* Enthusiastic with a good personality.
* Good work ethic and cooperative.
* Impeccable appearance & excellent standards of hygiene are required.
* Strong customer service skills.
* Keep a level head when things get busy.
* Fluent English spoken & written.
Benefits
Staff meals on duty. Discount on membership to the gym. Parking on site.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Food and Beverage Manufacturing
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