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Customer Service RepresentativeApply remote type Fully on premise locations Dublin time type Full time posted on Posted Yesterday job requisition id JR102752
Job DescriptionBenefits: Competitive SalaryTwenty-two days annual leaveMedical refund schemeEnhanced statutory sick pay1.5% employer matched Pension schemeEnhanced Maternity and Paternity benefitsAccess to Hubex benefits and discounts platformLife Assurance x2 basic salaryEmployee Assistance ProgrammeOpportunities for career advancement and professional developmentVoluntary flu vaccination voucherBike to Work SchemeResponsibilities: Managing replacement & corporate rentals on a day-to-day basisBuilding and maintaining excellent relationships with both internal and external customersCommunicating with internal departments and branches daily when requiredEnsuring all insurance transfers are up to date, monitoring & extending where necessaryUpdating and extending replacement rental agreementsEnsuring stock is accurate in your location – conduct audits and regular fleet checksProcessing retail van & corporate rentals in a customer-facing environmentChecking vehicles back into our fleet, documenting damage, completing relevant paperwork, and ensuring all processes are followed.Handling all customer queries in a professional and courteous manner.Ensuring the location is opened and closed correctly and maintaining a strong attention towards security.Adhering to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.Performing ad hoc duties as directed by Management.Skills Required: Excellent communication skills - written and verbalStrong attention to detail and conscientious approach to workAbility to multi-task in a busy environmentA fluent English speakerCalm attitudeAbility to construct reports using ExcelMS Excel knowledge highly desirableAbility to work on own initiative while still being a team playerClean, full driving license for a minimum of 2 yearsTeam player who works productively with a wide range of peopleWhy Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions.
Everyone counts at Europcar.
We are now building our operations for growth over the coming year.
As part of a global organisation, we have big ambitions, and everyone who is part of our team can contribute to – and benefit from - our success.
Joining the team of this market-leading brand will give you the opportunity to progress your career in the rental industry.
Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
"We help to change the way you move" is what we stand for and brings us together.
We offer individuals and businesses a wide range of car and van rental services, whether for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
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