Enterprise Ireland is seeking an experienced CRM Platform Lead to join their The Business Process Improvement & Information Technology Department (BPI & IT). The CRM Platform Lead will be an integral part of the BPI & IT Department, significantly influencing the organisations data landscape. This role encompasses a wide range of responsibilities aimed at ensuring the CRM platform is effectively leveraged to meet the evolving needs of the organisation. The role encompasses managing, configuring, optimising, supporting, maintaining, and enhancing the CRM platform, for optimal performance and user satisfaction including overseeing user roles, profiles, and permissions to maintain data security and compliance. Responsibilities also include developing and maintaining workflows, process builders, and other automation tools to optimise business processes. Collaboration with the Data Management Team and various stakeholders is crucial in establishing effective data management policies and supervising CRM data operations to ensure data integrity and accuracy. Additionally, the role involves leading data integration and migration efforts, planning and managing data migration activities, and setting up automated data synchronisation principles. The CRM Platform Lead will be responsible for: Developing and maintaining reporting and analysis tools within the CRM platform, and for creating reports and dashboards that meet business needs. Ensuring the security and compliance of CRM data requires close cooperation with the Cyber and Information Security Team to implement strong security measures and disaster recovery protocols. Staying current with the latest CRM features and best practices is essential, contributing to ongoing improvement and innovation within the organisation. Ensuring that the platform is reliable, accessible, and ready for use with data security measures to protect sensitive information and comply with regulations. Experience A significant level of experience in a leading role on a major cloud-based CRM platform is essential. Proven experience in CRM platform administration and optimisation (Salesforce, Microsoft Dynamics, or another leading SaaS-based CRM) is essential. Strong understanding of data management principles, including governance, compliance, security and reporting is essential. Experience in developing and maintaining reporting and analysis tools within a CRM platform is essential. Ability to create reports and dashboards that align with business needs is essential. Demonstrated success in managing and improving a CRM system for a large-sized company is essential. Completion of an advanced relevant certification in a CRM platform (e.g., Salesforce CRM - Certified Advanced Administrator, Dynamics CRM - Finance and Operations Apps Solution Architect Expert) is essential. Education Bachelors degree in computer science, engineering or a related field is advantageous. How to Apply For more information and to apply, please click on 'Apply For Job' to be redirected to Conscia Talent's website and submit application by attaching both your CV and completed (Application Form). Please note that both documents must be uploaded before the closing date of Tuesday 15th April at 3pm for your application to be considered. This role is a Fixed Term Contract (4-year duration). Skills: Salesforce Microsoft Dynamics CRM SaaS CRM