Job Title:
Customer Success Specialist
Description:
We are seeking a highly skilled Customer Success Specialist to join our team. The ideal candidate will have a strong background in customer service, sales, and business development, with experience working in a software as a service (SaaS) environment.
Key Responsibilities:
* Cultivate robust relationships with key clients and stakeholders.
* Conduct routine check-ins and business reviews to grasp their evolving requirements.
* Facilitate the onboarding experience for new clients, optimizing Time-to-Value and ensuring a thorough understanding and adept utilization of our CRM product.
* D deliver tailored training and educational materials to clients as necessary, ensuring a seamless transition from the sales phase to post-sale interaction.
* Develop and implement strategies to retain customers, with the goal of reducing churn and enhancing overall customer satisfaction.
* Identify potentially vulnerable client relationships and proactively implement measures to fortify them.
* Sustain a comprehensive understanding of the company's CRM product and proficiently relay product updates, features, and advantages to clients.
Requirements:
* Bachelor's degree in business, communications or a related field.
* Proven experience in customer success preferably 3 years plus in a technical or SaaS (software as a service) company.
* Familiarity with customer support processes and CRM tools.
* Proven track record in developing and executing customer retention strategies.
* Excellent project management, organisational skills and attention to detail.
Salary:
$60,000 - $80,000 per annum, depending on experience.