Job Title: Solution Architect – CX Transformation
Our client, a leading innovator in customer experience (CX) solutions, is embarking on a mission to elevate their role from a transactional service provider to a strategic partner. They seek an accomplished Solution Architect to lead this transformation—designing and delivering cutting-edge CX solutions that drive tangible business impact.
Key Responsibilities:
* Design and deliver CX solutions that enhance efficiency, customer satisfaction, and revenue.
* Partner with business development teams to identify opportunities, co-create solutions, and drive adoption.
* Conduct deep-dive discovery sessions to understand client challenges and future goals.
* Build robust business cases, resource plans, and solution roadmaps aligned with client needs and commercial objectives.
* Identify risks early and develop proactive mitigation strategies.
* Provide thought leadership in generative AI, advocating for its role in transforming CX while balancing people-first solutions.
* Work cross-functionally with internal teams and clients to ensure smooth implementation and ongoing success.
* Deliver compelling proposals and presentations that make complex solutions accessible and actionable.
Requirements:
* 7-10 years of experience in solution architecture, CX strategy, or related fields.
* Expertise in the CX industry, particularly within BPO.
* Strong experience in pre-sales.
* Strong knowledge of AI, automation, and emerging technologies shaping the CX space.
* Proven consultative skills with a track record of designing impactful solutions.
* Ability to align CX innovation with commercial goals.
* Analytical mindset with a strategic approach to problem-solving.
* Excellent communication skills with the ability to engage stakeholders at all levels.
* Experience in design thinking, ensuring solutions blend technology and human connection.
Work Environment & Benefits
A hybrid work model offers office-based flexibility, remote work options, and on-site client engagement. Our Cork-based headquarters serves as a hub for majority client interactions, with occasional travel within Ireland. The role comes with a competitive salary (€100,000 - €110,000), bonus, and benefits.