Job Title: Claims Assessor - Income Protection & SI
Located in South Dublin, this is a hybrid role that presents an exciting opportunity for an experienced claims professional to join a high-performing team in a well-established company.
Main Responsibilities:
* Assess and manage a portfolio of Income Protection and Specified Illness claims, ensuring fair and efficient decision-making.
* Work closely with clients and clinical providers to develop rehabilitation and recovery plans, facilitating a return to work where possible.
* Identify and manage cases with claim recovery potential, collaborating with internal and external specialists (rehabilitation teams, medical experts).
* Oversee claim outcomes, including return-to-work planning, claim terminations, and ongoing payments.
* Handle appeals on claim terminations, including referrals to the Financial Services and Pensions Ombudsman (FSPO) where necessary.
* Lead and participate in process improvement projects, ensuring high-quality claims handling and a strong customer experience.
* Train and mentor less experienced claims assessors, providing guidance and technical expertise to develop team capability.
Requirements:
* 5+ years' experience in Income Protection and Specified Illness claims assessment.
* QFA qualification (essential); Diploma in Life & Disability Claims (DLDC) desirable.
* Strong technical claims management skills, with a track record of high-quality decision-making.
* Excellent problem-solving and decision-making abilities with a customer-first approach.
* Strong communication and stakeholder management skills, with experience engaging with brokers, clients, service providers, and reinsurers.
* Ability to multi-task and manage workloads effectively in a fast-paced environment.
* A strategic mindset with a focus on continuous improvement and customer outcomes.
* Strong leadership qualities, with the ability to mentor and develop team members.
* Highly self-motivated, with the ability to work independently while also contributing to team success.