We are looking for a flexible customer service-oriented Sales Assistant, known in Deciem as Counter Associate to join our lovely team in Brown Thomas Cork to deliver memorable experiences to our customers <3
1. This is a position on a full-time basis (5 Days).
2. Experience in the Retail, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
WHAT YOU’D BE DOING IN THIS ROLE
3. Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
4. Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
5. Ensure standards for quality, customer service, and health and safety are met
6. Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
7. Manage customer feedback and queries
8. Assist in maintaining counter standards of cleanliness and organization
9. Be aware of and assist in maintaining DECIEM’s merchandising concepts
10. Ensure tidiness standards are always respected and maintained
11. Conduct products refunds and address customer issues in a positive manner
12. Responsible for building meaningful relationships with department managers and clients. High standard communication.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
13. Comfortable in engaging customers and applying products to the customer while providing consultations
14. Ability to multi-task, while providing professional and outstanding customer service
15. Desire to spread brand awareness<3
16. Effective time management and communication skills.
WHAT YOU’LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…
17. Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
18. Access to LinkedIn Learning membership to help you keep growing and learning.
19. First dibs on new products.
20. A generous discount on DECIEM products for you, your family, and your friends.