Supply Chain Channel Manager (EMEA)
We are seeking an experienced Supply Chain Channel Manager to join our EMEA Supply Chain & Channel Operations team. The team plays a vital role in delivering products and services to our partners and consumers, optimizing inventory levels, and supporting our business groups in achieving revenue goals.
Key Responsibilities:
1. Channel/Customer Operational Support (50%)
* Manage and maintain customer relationships, ensuring high performance of supply chain services including forecasting, demand fulfillment, and availability management.
* Partner with Sales teams to balance short-term and long-term demand and supply, ensuring targets are met.
* Oversee local demand availability management activities, providing visibility into demand and supply across territories and accounts.
* Drive optimal channel inventory levels to support revenue opportunities while mitigating risks such as excess or stranded inventory.
* Monitor and manage key business metrics to drive continuous improvement and process adherence.
* Support operational performance by managing order book and ensuring goods are delivered within the assigned customers and channels.
1. Cross-Functional Collaboration
* Work collaboratively with Sales, Marketing, and Supply Chain teams to align strategies and ensure effective execution of sales and supply plans.
* Provide strategic insights to sales planning forums, helping ensure accurate availability information is incorporated into decision-making.
* Ensure alignment between customer demand, inventory availability, and product deployment across the channels.
1. Process & System Improvements
* Identify opportunities for system and process improvements across the Order to Cash process.
* Lead the implementation of improvements to mitigate risks, enhance efficiency, and create synergies.
1. Demand & Supply Balancing
* Act as the operational lead for balancing demand and supply, ensuring that financial and operational targets are met.
* Contribute to accurate sales forecasting and mitigate demand-related risks in collaboration with relevant teams.
Requirements:
* Education: Bachelor's degree in Business, Supply Chain Operations, Product Management, or a related field.
* Experience:
* 4-6 years of experience in supply chain management, inventory management, or sales operations, preferably in demand/supply planning or channel management.
* Experience with system and process improvements across the Order to Cash process.
* Proven track record of implementing programs to create synergies, mitigate risks, and optimize business processes.
* Skills:
* Strong verbal and written communication skills.
* Excellent cross-functional collaboration and relationship management skills.
* Data-driven, analytical, and detail-oriented with the ability to draw actionable insights.
* Problem-solving mindset with the ability to adapt to changing business needs and demands.
* Ability to influence and drive change in a cross-functional environment.
* Additional:
* Experience in customer operations support, forecasting, and demand fulfillment is highly desirable.
* Knowledge of supply chain and logistics management in a global setting is a plus.