About the Role
We are seeking a skilled software engineer to join our Kindle Store team, where you will play a critical role in improving the customer experience and driving the growth of the eBook industry.
As a support engineer, your work will involve developing tools, applications, code improvements, and scripts to resolve operational burdens and troubleshoot issues related to digital platform services and content.
You will be responsible for collaborating with cross-functional teams, including content acquisition, operations, and technical teams, to ensure seamless content delivery and meet service level agreements.
Key Responsibilities
* Provide engineering support for incoming tickets, including extensive troubleshooting and debugging across multiple product lines.
* Work on maintenance-driven coding projects in Perl, shell scripts, web technologies, and Java-based projects.
* Read and understand complex application code to make code fixes and resolve support issues.
* Support software deployments in staging and production environments.
* Develop tools to aid operations and maintenance.
* Report system and support status.
* Own one or more digital products or components.
* Coordinate customer notifications and workflows to maintain service level agreements.
Requirements
* 2+ years of software development or 2+ years of technical support experience.
* Experience troubleshooting and debugging technical systems.
* Unix experience.
* Scripting experience in modern programming languages.
Preferred Qualifications
* Knowledge of web services, distributed systems, and web application development.
* Experience troubleshooting and maintaining hardware and software RAID.
* REST web services, XML, JSON experience.
Salary: $120,000 - $180,000 per year, depending on location.