Social network you want to login/join with:
Lead Agent - Customer Service Rep - Full Time Temporary Position, Dublin
Client:
United Airlines
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d3a94a1ac791
Job Views:
2
Posted:
15.03.2025
Expiry Date:
29.04.2025
Job Description:
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Job overview and responsibilities:
* Lead, direct and coach UA personnel (CSRs)
* Working in Airport Lobby, Gate and Baggage Service office
* Entails working with the ground handler to supervise ramp for all united flights and ensuring vendor compliance with all security requirements and regulations
* Meeting, boarding flights and assisting customers wherever required
* Other duties including back-office administration, full operational supervision to ensure the smooth and professional service to our customers, both internal and external
* Full operation supervision and availability of vendors and ensuring compliance with all security and safety requirements and regulations
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
Minimum Qualifications
* High School Diploma or equivalent school leaving certificate
* Significant experience in airport operations
* Proven track record of reliability
* Professional image and appearance
* Conflict resolution and decision making, with the ability to lead
* Must be fluent in English (written and spoken)
* Flexible approach to work standards and duties
* Public contact / customer service experience
* Must be able to live and work in Ireland without visa sponsorship or support
* Must be able to work any shift/any day including holidays, weekends and/or nights in a 24-hour operation
* Successful completion of interview required to meet job qualification
* Reliable, punctual attendance is an essential function of the position
#J-18808-Ljbffr