Job Description
We are seeking an IT Service Delivery Manager to oversee the efficient and effective delivery of IT services provided by outsourced providers to the Cooneen group.
Key Responsibilities
* Manage a portfolio of IT services to support business strategy and objectives across all sites and as defined in Service Level Agreements.
* Ensure the portfolio of IT services is continually reviewed and aligned with current and emerging business needs.
* Act as primary point of contact between the company and outsourced IT service providers.
* Manage incident escalations ensuring timely resolution of critical incidents.
* Build and maintain strong relationships with a range of providers, Infrastructure, Network, ERP, etc.
* Conduct regular service reviews to assess performance and develop improvement plans.
* Drive continuous improvement in service delivery processes.
* Maintain and review IT Infrastructure, ensuring products remain within supported life cycles and are aligned with business requirements and industry best practices.
* Work with IT Program Manager/Project Managers to seamlessly transition new IT services.
* Internal IT audits.
* Serve as subject matter expert SME in service delivery management.
* Develop IT Policies and train Cooneen group employees.
* Complete annual accreditations, penetration and disaster recover tests.
* Monitor cyber security alerts and take appropriate action.
* Complete daily/weekly/monthly checks on backups, licence allocation, server rooms, virtual servers etc.
Requirements
* Essential Experience: managing outsourced service providers BSc in Information Technology or equivalent work experience.
* Proficient in Active directory management.
* Desirable: ITIL/ITSM qualification or equivalent work experience Microsoft Servers, SDWAN/LAN administration, firewall, MS Exchange Systems integration experience. Lean qualification (Green belt or similar). ISO 27001 experience Cyber Essentials experience Dark Trace Co-Pilot or emergency technology experience Cyber security certification; CISSP, CISM, Comp TIA+
Reward
The successful candidate will receive a generous benefits package including:
* 35 days annual leave
* Company sponsored Healthcare Cash plan for you and two dependants
* Lunchtime finish on Fridays
* Employee Assistance program
* Enhanced Maternity/Paternity pay
* Social Committee and regular social events
This is not an exhaustive list of all responsibilities. The successful job holder will be expected to perform varying tasks as required by their line manager & the overall objectives of the organisation.