Job Purpose
The Food Safety and Quality Coordinator plays a key role in ensuring raw material conformance, maintaining finished product quality, and managing food safety compliance within the organization. This role is integral to meeting Irish and EU food safety standards, addressing customer concerns, and driving continuous improvement in supplier performance and quality processes.
Working closely with internal teams, suppliers, and external stakeholders, the Co-ordinator will uphold the company’s commitment to excellence, sustainability, and compliance, contributing to the success of Ireland's broader FMCG and food manufacturing objectives.
Key Responsibilities
Customer Complaints & Claims Management
* Investigate all customer complaints, chill claims, and customer rejections, ensuring root cause analysis is conducted, and corrective/preventive actions are implemented.
* Communicate findings promptly to customers and consumers, maintaining a professional and transparent approach.
* Update the internal team during daily operations meetings and ensure timely resolution and record-keeping of all complaints.
Trend Analysis & Reporting
* Conduct monthly trend analysis on customer complaints, claims, and rejections to identify patterns and areas for improvement.
* Share actionable insights with the wider team to drive performance enhancements.
Raw Material Conformance & Supplier Management
* Perform raw material checks to verify compliance with specifications agreed upon with suppliers.
* Handle non-conforming raw materials by liaising with suppliers and relevant departments, ensuring issues are resolved efficiently.
* Track and analyse supplier non-conformance trends, sharing key findings with Supply Chain Compliance and the Technical/Quality Manager.
* Highlight repeat issues or trends to suppliers, driving corrective actions and fostering accountability.
Traceability & Audit Preparation
* Conduct forward and backward traceability checks to ensure compliance with Irish and EU food safety regulations.
* Rotate traceability checks with the Quality Systems Auditor and maintain readiness for audits, including those involving HACCP and BRC standards.
Compliance with Irish and EU Regulations
* Ensure all processes align with Irish and EU food safety standards, such as HACCP, BRC Global Standards, and ISO 22000.
* Stay updated on evolving regulatory requirements, particularly those governed by the Food Safety Authority of Ireland (FSAI).
* Support the company’s commitment to traceability and sustainability, contributing to programs like Origin Green and Ireland’s Green Food Strategy.
Collaboration & Cross-Departmental Support
* Collaborate with internal departments, including Supply Chain, Operations, and Compliance, to maintain quality objectives.
* Act as a key contact for external stakeholders, including suppliers, auditors, and customers, ensuring smooth communication and issue resolution.
Additional Responsibilities
* Support sustainability efforts by incorporating raw material quality checks and supplier engagement into broader sustainability goals.
* Undertake any other reasonable duties as assigned by the Technical/Quality Manager, Operations Manager, or Directors.
Qualifications & Experience
* A degree in Food Science, Quality Management, or a related field is preferred.
* Proven experience in a food safety or quality assurance role within the FMCG or food manufacturing sector.
* Strong understanding of Irish and EU food safety standards and regulations, including HACCP, BRC, and ISO 22000.
* Proficiency in complaint investigation, trend analysis, and supplier management.
* Familiarity with sustainability initiatives like Origin Green is advantageous.
Key Skills & Competencies
* Communication Skills: Exceptional ability to communicate with internal teams, external suppliers, and customers.
* Interpersonal Skills: Strong collaboration and relationship-building skills, fostering trust with stakeholders.
* Attention to Detail: Meticulous approach to quality assurance and regulatory compliance tasks.
* Organisational Skills: Well-organized, capable of managing multiple priorities effectively.
* Problem-solving: Proactive problem-solving with expertise in root cause analysis and preventive actions.
* Technical Knowledge: Familiarity with traceability systems, quality management tools, and compliance software.
Job Type: Full-time
Benefits:
* Bike to work scheme
* On-site parking
* Store discount
Work Location: In person
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