The Access to Care Advisor will be part of an integrated team across our UPMC healthcare services that will simplify Access to Care for our patients.
Job Description
The successful candidate will be expected to operate with agility and diligence to ensure the success of the Access to Care team in the furtherance of our mission of bringing life changing medicine to all the patients and communities for whom we are privileged to serve.
Main Responsibilities
* Deliver an excellent patient experience to all our patients and stakeholders both internally and externally.
* Manage all Contractor, Visitor and Patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
* Manage car park enquires in conjunction with the Facilities Team.
* Manage call volumes and progress any queries left via voicemail in an efficient and professional manner.
Admissions and Communication
* Keep open communication with the nurse in charge on a daily basis.
* Deal with all telephone calls to the department in a professional and efficient manner and ensure all calls are directed to the relevant people capable of dealing with the enquiry.
* Collect admissions from reception when requested.
* Ensure all admissions to department are admitted on i SOFT system and are allocated into correct bed/bay.
Medical Chart Management
* To ensure the day-to-day maintenance of patient medical notes and X Rays.
* This will include follow up on reports; ensure all test results are filed in patients' chart once signed off by consultant or RMO, in current admission and in appropriate sections in line with hospital medical record policies.
* To ensure that patient identification details are correct and up to date.
* To maintain patient confidentiality in respect of held records, in accordance with hospital policy.
Office Management Duties
* Ward reception duties, organisation of non-clinical areas, i.e., nurses' station To complete all administration duties as requested including typing, photocopying, and scanning.
* Discharge patients on i SOFT computer system and ensure the discharge date and time is correct once the patient has been discharged.
Qualifications & Experience
* Eligible Criteria:
o The Post holder must hold the following to fulfil the requirements of this post:
+ Have excellent administrative and organisational skills.
+ Have excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies.
+ The ability to work in a fast-paced customer-based environment An understanding of commitment to patient confidentiality Ability to work effectively within a multidisciplinary team Ability to work as part of team and own initiative.
+ Time management skills.
+ IT skills, proficiency in: Microsoft Office
* Desirable Criteria:
o Experience in an acute hospital setting Knowledge of medical terminology IT skills, proficiency in: i SOFT
About UPMC
A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.
Providing high-quality healthcare in the South East since 2006, UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.
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