Claims Administrator Role
We are seeking a highly motivated and detail-oriented Claims Administrator to join our team.
About the Role
In this role, you will provide essential administrative and technical support, assisting in the management of insurance claims and ensuring efficient case handling from start to finish.
Key Responsibilities
* Undertake general office administrative duties including diary management, booking appointments, allocating post to files, scanning documents, photocopying, filing, ordering stationery, and handling banking tasks.
* Provide technical claims handling support.
* Undertake non-complex fee-earning case work where appropriate.
* Appoint and liaise with Loss Adjusters to proactively support case management of claims.
* Acknowledge and notify associated parties of new claims.
* Liaise with the insured, insurers, brokers, and other stakeholders to ensure optimum service levels.
* Format and issue technical reports in compliance with professional standards and internal guidelines.
* Deal with internal and external queries professionally, ensuring accurate records of conversations and messages.
* Ensure compliance with financial procedures, including the invoicing process.
* Accurately input data to achieve high standards of data quality and management information.
* Run, check, analyse, and distribute various management information reports.
* Assist in preparing client and business presentations.
* Attend client review meetings and participate in business-related projects as needed.
Requirements
* 1-2 years of previous administrative experience.
* Strong organizational skills with the ability to manage multiple tasks efficiently.
* Good communication skills, both written and verbal.
* Proficiency in Microsoft Excel and reporting (experience with data analysis is a plus).
* Ability to work independently and as part of a team.
* Attention to detail and a proactive approach to problem-solving.
* Knowledge or interest in the insurance industry is advantageous.