Role Description
We are seeking a highly skilled Community Operations Analyst to join our team at Covalen.
About the Role
This is a permanent, full-time position that requires working on-site in Dublin. The successful candidate will work as part of a fast-paced team, providing support to our clients and their communities. Key responsibilities include:
* Assisting clients with inquiries, resolving issues promptly and accurately
* Becoming knowledgeable about client products and community standards
* Making well-balanced decisions and advocating for the community
* Displaying strong interpersonal skills, verbal and written communication skills, and empathy
About You
To be successful in this role, you will possess:
* Strong personal resilience in a pressured environment
* High adaptability and a positive approach to challenges
* Ability to make decisions and solve problems
* Effective time management and prioritization skills
* Able to work as part of a team and consistently hit KPIs
Requirements
The ideal candidate will have:
* Fluency in market language (Congo and Francophone West Africa) and English
* Cultural understanding of the market
* Experience in an office environment (preferable)
* Reliability, consistency, and a passion for ensuring a positive user experience
* Ability to learn new information quickly and work flexibly in a fast-paced environment
Benefits
We offer a range of benefits, including:
* Meals provided onsite during shift hours
* Health Care
* Extensive Training & Development
* Free access to Group Scheme website
* 24-hour Employee Assistance Programme (EAP)
* Wellness Programme
* Tax Saver Scheme
* Bike to Work Scheme