Job Title:
Support worker Reports to: Service Co-Ordinator Responsible for: Contributing to the day-to-day operation of the service and ensuring that it runs smoothly and by organisation procedures
Contract:
Relief (needs only basis)
Salary:
€14.03 per hourLocation: Merchants Quay Ireland, Dublin 8, D08 KT61. Are you passionate about supporting vulnerable individuals and making a real difference in your community?
Merchants Quay Ireland (MQI) seeks dedicated and compassionate Support Workers to join our Open Access Service in Dublin.
As part of our team, you will help provide essential services to those experiencing homelessness, addiction, and mental health challenges Main Duties/ResponsibilitiesEnsure smooth daily operations: Contribute to the day-to-day running of services, adhering to organisational procedures to ensure efficient and consistent care delivery
Provide quality support:
Perform tasks as directed to guarantee that clients receive high-quality, safe, and appropriate support tailored to their individual needs
Foster a trauma-informed environment:
Promote and maintain a trauma-informed culture that is sensitive to clients' experiences and needs
Build trust with clients:
Develop respectful, trusting relationships with all clients, handling challenging situations with care while preserving their dignity
Complete administrative duties:
Perform required administrative tasks in compliance with organisational procedures.
Collaborate effectively as a team member:
Work closely with colleagues to ensure smooth operations, effective communication, and consistent service delivery
Adhere to organisational policies:
Follow the procedures of MQI (Merchants Quay Ireland) to maintain high standards of service delivery
Ensure policy compliance:
Consistently uphold and enforce policies regarding service delivery, health and safety, confidentiality, and quality standards
Perform other duties as required:
Take on additional responsibilities as necessary to ensure the ongoing success and flexibility of the service. Person SpecificationA Level 5 QQI qualification (or higher) in social care or a related field.
OR1 year of experience working in the homelessness sector or a related area, preferably in a residential setting.
Understanding of Key Issues:
An understanding of the issues related to alcohol and drug use, homelessness, and mental health
Knowledge:
Good knowledge of relevant legislation, policies, and best practices related to homelessness and/or substance abuse.
Strong interpersonal skills with the ability to build rapport and work effectively with clients and colleagues.
The ability to respond calmly in crises and use initiative to manage incidents as they occur.
The capacity to work as part of a team, recognizing the importance of clear and effective team communication. Additional QualificationsA good standard of education, with Manual Handling certification being desirable. If you're interested in starting your career in this line of work, this role is a great opportunity to start with.
Please click the link below to apply.
Closing date is 21st of May 2025.