Key Duties and Responsibilities:
Servisource, part of the Cpl group, is seeking a part-time Bookings Coordinator to join our Central Support Care Services team.
The successful candidate will be responsible for managing out-of-hours agency staffing operations, including daytime cover when requested. They will work independently, placing staff members with clients for agency shifts in healthcare facilities and the community.
Out-of-hours operations occur outside office hours (Monday to Friday 4:30pm – 10pm, Saturday to Sunday 7am – 10pm). Daytime operations occur during office hours (Monday to Friday 9am – 5pm).
The ideal candidate is outgoing, personable, and a problem solver with a positive attitude. They should be flexible to take on additional evening or daytime shifts when requested outside their scheduled rota.
Duties of the Role:
* Manage all aspects of out-of-hours agency staffing operations, particularly across Healthcare & Homecare divisions in Republic of Ireland and UK.
* Manage daytime agency staffing operations when cover is requested by Healthcare or Homecare divisions.
* Fulfill vacant shifts in a timely manner, coordinating with staff and clients effectively.
* Swiftly fill unforeseen sick leave and staff no shows in a timely manner, ensuring all communication is recorded correctly on the respective system.
* Answer phone calls in a swift and timely manner, ensuring all communication is recorded correctly on the respective system.
* Deal with payroll queries from staff, liaising with our Payroll Department to deliver an outcome for the query.
* Ensure all systems are used to full capacity, and all contact with clients and temps are logged adequately.
Requirements:
* Minimum 1-2 years' experience in a similar administrative or clerical role.
* Flexibility to take on additional evening or daytime shifts when requested outside the scheduled rota.
* Excellent organisation, interpersonal, communication, and follow-up skills.
* Ability to listen and guide staff efficiently.
* High level of attention to detail.
* Ability to manage time effectively and prioritise workload.
* Ability to work on your own initiative and make informed decisions outside business operational hours.
* Proficiency in IT and systems.
About Us:
Servisource, part of the Cpl Group, is a leading provider of high-quality and innovative recruitment, care, and support services, with over 20 years' experience across various sector specialities.
We provide a local and personal service with a national and international reach, employing over 140 staff across 8 offices in Ireland and the UK.
Organisational Benefits:
* We are committed to providing a positive employee experience, offering meaningful and challenging work with opportunities for growth and career progression.
* We were recently listed as the 7th Best Place To Work in Ireland, recognised as one of the Best Places To Work for Women, and ranked 24th in the Best Workplaces Europe 2023.
* We have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity, and Inclusion.
What We Offer:
* Competitive Financial and Benefits package.
* Flexibility and Smart Working Practices.
* Health & Wellbeing initiatives.
* Career Development Progression opportunities.
* Further Learning & Development opportunities.
* Vibrant Sports & Social club.
Our Core Values:
* Customer focused.
* Accountability.
* Responsibility.
* Empowerment.
* Effective communication.
* Respect.
Please send an updated CV to the email address associated with the job reference JO-2501-546531.