Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum.
About the Role
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum.
Today's RCM is inherently complex due to opaque and payer-specific adjudication rules, incurring significant waste and inefficiency. Optum Insight is committed to delivering new technology and processes to improve the Revenue Cycle Management (RCM) workflow using advances in Gen AI and other state-of-the-art technology that would ultimately benefit all stakeholders involved in the healthcare ecosystem – payers, providers, and patients.
Director of Product Management Responsibilities:
* Customer evangelist: Gain deep understanding of customer experience, business needs, and existing internal and/or competitive products relevant to the domain.
* Develop product concepts: Identify product gaps and generate new ideas; identify customer needs, pain points, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience, improve market share, and drive growth.
* Develop product roadmaps: Translate product vision and strategy into detailed requirement documents and prototypes.
* Define product strategies: Identify risks and create product roadmaps for consistent messaging across teams.
* Lead end-to-end product lifecycle: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience.
* Product delivery & execution: Responsible for working with different stakeholders across product, engineering, and research to take the product from ideation to production.
* Collaborate with stakeholders: Work with internal stakeholders (e.g., research, clinical, marketing, software development engineers) to execute the product vision and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
* Manage ambiguity: Able to work in a complex, matrixed environment. Independently take steps necessary to understand complex businesses, customer needs, and technologies and across a variety of customer personas and product categories to define the product.
* Data driven decisions: Business analysis, including financial and data modeling – market segment analysis, business case, forecasting; continuously evaluate metrics to ensure all activities are in line with overall product strategy.
* Invent and simplify methodologies: Plan, design, and develop a portfolio of methodologies, tools, and systems for data collection and data analysis. Continuously innovate and improve processes to optimize efficiencies.
* Go To Market & Pricing: Work with different stakeholders to identify the right GTM strategy for your product. Define the pricing strategy for your product.
Required Qualifications of the Director, Product Management:
* Bachelor's degree in a technical field or equivalent practical experience.
* Proven Product Management experience with managing successful product definition, product execution, market analysis, business case development, prototyping, launch, go-to-market strategy, and post-launch roadmap.
* Previous proven experience working backwards from the customer problem or opportunity identify customer needs, pain points, use cases, trends, and related services to help build a product roadmap.
* Experience with end-to-end product delivery, including feature delivery and tradeoffs (prioritization) and contributing to engineering & technology strategy discussions.
* Experience working with cross-functional teams (e.g., research, engineering, UI/UX, Program Management, etc.).
Preferred Qualifications of the Director, Product Management:
* Master's degree or Doctorate in a Business, Healthcare, Computer Science, Engineering, Mathematics field or equivalent practical experience.
* Healthcare experience.
* AI/ML experience.
* Experience dealing with ambiguous complex products and technologies. Ability to independently take steps to define customer use cases across a variety of customer personas and product categories to produce meaningful insights.
* Demonstrated experience in product management or related disciplines within the Health Care domain.
* Demonstratable experience in product management in technology, such as provider / payer technology, cloud computing, data science, and applied machine learning.
* Excellent interpersonal skills with experience working with and influencing executive level leaders.
* High energy, self-managed, self-starter; thrives in a constantly changing, ambiguous environment.
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.