Office & Customer Support Specialist
We are seeking a highly motivated Office & Customer Support Specialist to join our team in Limerick, Ireland.
The Role:
Customer Support
* Provide proactive resolution of customer requests and be the frontline contact for all customer communications.
* Manage the customer support desk for our software product.
* Built strong, long-lasting positive customer relationships.
* Own and manage the service delivery process from order through to installation.
* Contractor and supplier management, including stock management, delivery and shipping management.
* Hardware configuration and management, including asset tagging and SIM management.
* Software setup in line with customer installations or requests.
* Schedule and support site visits for our contractors, including coordination of RAMS.
* Maintain installation records, supplier portal management, and job tracking/scheduling platform.
* Work with technical support to put solutions in place concerning customer issues.
* Ensure timely scheduling, job cost calculation, invoicing, and customer follow-up to ensure customer satisfaction.
* Categorize service issues and work to reduce recurring issues.
Office Support
* Act as the first point of contact for visitors, clients, and employees onsite and over the phone.
* Ensure the daily operation of the office runs smoothly and efficiently.
* Coordinate Health & Safety initiatives with external consultants.
* Provide general administrative support to the team.
* Accept post and deliveries for orders placed.
* Order office, canteen, and cleaning supplies, stocking the fridge and recycling.
* Gather monthly invoices and log them into portals to ensure these invoices go to finance.
* Support bookings and events.
* Verify accuracy of orders and invoices, process and track purchase orders.
* Assist with sales invoicing and supplier payments.
* Develop and adhere to KPIs in line with best practice.
* Participate in a continuous improvement culture.
* Perform ad hoc duties as assigned.
Requirements:
* Fluent written and spoken English.
* Minimum 4 years' experience working in customer support, administration, sales/purchasing, or office management.
* Strong interpersonal and relationship-building skills.
* Strong organization, planning, and prioritization skills.
* Proven ability to work to deadlines, be adaptable, and multitask.
* Team player with high dedication, attention to detail, and proactive problem-solving skills.
* Detailed knowledge of Microsoft Office (Word & Excel) with an emphasis on Excel.
* Comfortable working with technology.
* Ability to perform tasks methodically and consistently.
Working Conditions:
4 days onsite in Limerick, Ireland & 1 day remote work.