General Manager – The Castle Glanmire, Cork Job Summary We are seeking a dynamic and experienced General Manager in leading daily operations, ensuring outstanding customer experiences, and driving the business forward.
The General Manager will play a crucial role in staff management, service quality, financial performance, and maintaining a welcoming, high-energy environment.
Key Responsibilities:
Overseeing the day-to-day operations of the venue, ensuring seamless service and an excellent customer experience.
Ensure the bar and entertainment areas operate efficiently and uphold the highest standards of cleanliness, safety, and compliance.
Work closely with the team to implement policies, processes, and service standards.
Customer Service &
Guest Experience:
Maintain a strong floor presence during peak hours to engage with guests, resolve issues, and ensure customer satisfaction.
Train and lead staff to deliver an exceptional and personalised guest experience.
Handle customer feedback and complaints professionally, implementing solutions to enhance service quality.
Team Leadership &
Staff Development:
Recruiting, training, and managing a high-performing team.
Conduct staff briefings, performance reviews, and provide ongoing coaching to ensure team engagement and motivation.
Foster a positive work environment and encourage teamwork.
Financial & Business Performance:
Monitoring financial performance, including revenue, costs, and profitability.
Support in budgeting, forecasting, and cost control initiatives.
Help drive sales through promotions, events, and upselling strategies.
Stock & Supplier Management:
Oversee inventory control, ordering, and supplier relationships to ensure stock levels are maintained efficiently.
Key Skills &
Experience Required Previous Experience:
Minimum 2–3 years in a hospitality management role Leadership: Strong leadership and people management skills, with the ability to motivate and develop a team.
Customer-Focused:
A passion for hospitality and creating memorable guest experiences.
Financial Acumen:
Understanding of budgets, KPIs, and cost control measures.
Problem-Solving:
Ability to handle challenges calmly and efficiently.
Strong Communication:
Excellent verbal and written communication skills.
Flexibility:
Willingness to work evenings and weekends.
What We Offer Competitive salary + performance-based incentives.
Opportunity to grow within a successful and expanding hospitality group.
Job Types:
Full-time, Permanent
Additional pay:
Performance bonus Benefits: On-site parking Sick pay Schedule: Weekend availability
Work Location:
In person
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