Spa Operations Manager
We are proud to announce the recruitment of a goals-oriented and dynamic Spa Operations Manager at the Spa at Ashford Castle, Ireland's first Forbes 5-star resort property.
About Us
In choosing to join Ashford Castle, you become part of a significant piece of history, both in Ireland and the Red Carnation Hotel Collection.
Our Vision
Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024, is exceptional in every sense.
Job Responsibilities
* Ensure exceptional guest service delivery of a 'Forbes 5-star hotel'.
* Manage our people and performance to a 5-star standard.
* Focus on team development and training.
* Manage sales, budgets, and marketing strategies.
* Efficient communications.
Key Responsibilities
* To ensure the team provides each guest with the highest levels of personal care and attention in accordance with 5-star expectations and Forbes 5-Star Standards.
* Complete 1-1 meetings and appraisals with team members as per schedule in department.
* To initiate 'little touches' - going beyond meeting guest expectations and in all instances exceeding them.
* Efficient and professional service, staff training, motivation, standards, and controls.
* To comply with Red Carnation Top 12 Service Standards, terms, and conditions of employment and operational practices and procedures.
* Interviewing and hiring of employees with the appropriate skills to meet the business needs of the operation.
What's in it for You?
* Professional, award-winning training and development opportunities.
* Discounted accommodation rates with Red Carnation Hotel Collection.
* Annual Staff Appreciation Party and other Employee Recognition Events.
* Discounted rates with many local businesses and third-party service providers.
* Heavily subsidised accommodation (subject to availability).
* Free meals on duty.
* Complimentary dry cleaning of business attire.
* Recommend friend and family bonus scheme.
* Two paid volunteering days each year.
* Holiday allowance increasing with length of service up to 25 days.
* Hotel-based recognition incentives.
* Free access to Employee Assistance Programme.