Hotel-Experienced Frontline Support Specialist
We're seeking skilled individuals to join our team as Frontline Support Specialists. This role offers a unique opportunity to blend your hotel industry knowledge with cutting-edge technology support.
* Location: Dublin 4
* Work Arrangement: Hybrid (3 days from home, 2 days in office)
Requirements:
* Proven work experience in hotels
* Eligibility to work in Ireland (must hold an EU passport or a Stamp 4 visa)
* Fluent in Turkish or Arabic
* No previous tech experience required (full training provided)
Primary Responsibilities:
* Provide frontline support for Opera PMS (Cloud & On-Prem) and other Wyndham-approved PMS incidents & tickets
* Manage customer-reported, automated, and human-generated alerts related to service status
* Collaborate with stakeholders to establish and improve workflows and quality support
Qualifications and Skills:
* Demonstrated experience working in hotels, preferably in front desk or operations roles.
* Understanding of monitoring concepts (infrastructure, systems, application health, availability, latency, performance, and end-to-end monitoring)
* Knowledge of Exchange online (mailbox creation, management, migration, mail-flow, etc.)
* Basic networking knowledge (TCP/IP, DNS)
* Problem-solving skills to resolve complex issues
* Preferably a college degree in Hospitality Management or equivalent
* Excellent personal presentation and interpersonal skills
* Proficiency in hotel property management systems, particularly Opera and other PMS
* Fluency in reading, writing, and spoken English
* Strong administrative and coaching skills