Job Description
We are seeking a highly skilled Technical Support Engineer to join our team on a 6-month rolling contract. The successful candidate will have a passion for providing exceptional technical support to clients.
Key Responsibilities:
* Provide technical support in Windows and OSX environments
* Support administrative activities and tasks
* Contribute to project work, developing technical solutions (e.g., rollout)
* Assist clients with second-level support and day-to-day business operations
* Analyze and resolve incidents in day-to-day business
* Report and present progress of project work to project leads
* Manage hardware for leavers and joiners, providing break-fix support
* Administer user accounts and perform new laptop build checks/installs/rebuild checks
* Install software, manage folder permissions, and configure mobile devices
* Provide pitch/meeting room support (off- and onsite) and handle hardware and software incidents
Minimum Requirements:
* 3+ years of experience in technical support
* Expert knowledge of supporting end users in Windows (Win 7 / 8 / 8.1/10) and Mac environments
* Good understanding of O365 and Adobe software
* Strong organization, communication, and incident/request management skills
* Experience working with mobile devices (BES, ActiveSync, Apple, Android, BlackBerry)
* Excellent communication and customer service skills
* Previous experience working in a large organization supporting hundreds of users