The Salthill Hotel is currently recruiting for an experienced Duty Manager to join our team. The Duty Manager will lead and manage the team to ensure the hotel operates safely, efficiently, and effectively at all times, ensuring utmost standards and service excellence throughout while optimizing revenue opportunities. This is a challenging role as it entails working in and supporting various departments throughout the hotel.
This position will suit a customer-focused individual with a keen eye for detail and the ability to support and lead a team. This is an exciting and varied role, taking in all aspects of the food and beverage function of the business and will especially suit a person who excels in a multi-tasking environment. The successful candidate will be enthusiastic and outgoing, an excellent communicator, flexible, and, most importantly, a friendly and cooperative person that enjoys working within a busy team.
Summary Of Key Activities
1. Working closely with the hotel's management team on the day-to-day running of the hotel, with special consideration given to F&B.
2. Management of all aspects of the hotel while on duty, including daily duty manager walks to address any issues arising, ensuring the hotel facilities are presented well throughout.
3. Daily communication handover with the operations management team.
4. Having a hands-on approach while on duty in areas where support is needed.
5. Work closely with Managers and HR to implement staff training and development.
6. Driving sales initiatives for the property in conjunction with the hotel's in-house sales team.
7. Identify revenue/upselling opportunities, implementing goals and incentive schemes for the Food & Beverage Team in line with the Operations Management.
8. Provide effective guidance to the team to ensure targets are met and exceeded.
9. Ensuring excellent service is provided to all guests.
10. Ensure strong leadership skills and a can-do attitude are displayed at all times.
11. Implementing company operating standards in relation to suppliers, Service Excellence, Hotel presentation, and Customer service.
12. Ensure business on the books is reviewed for the month ahead and continuously on a day-to-day basis.
13. Ensure there is a clear line of communication throughout the departments and the teams are aware of the daily operations.
14. Any other duties assigned by Hotel Management.
Experience And Skills
1. Must have previous experience at a supervisor level in the services industry (Bar, restaurant, or hotel).
2. HACCP qualifications are a plus.
3. Must be able to multi-task and be willing to help where required in all areas of the hotel.
4. Previous experience working with hotel front office systems is essential.
5. Experience working within the area of conference & banqueting and events.
6. Excellent communication and people skills.
7. Be able to work as part of a team and on own initiative.
8. Good presentation and attention to detail.
9. Must be fluent in the English Language, both written and spoken.
Benefits
1. Company events.
2. Food allowance.
3. On-site parking.
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