Pavilion Theatre is seeking applications to join our team in the following position:
Job title: Front of House & Event Duty Manager
Reporting to General Manager & Senior Event Duty Manager
Takes direction from Technical Director
Works with Box Office staff, Bar staff, Technical staff, Volunteers, Customers
Responsible for On-the-ground event management and customer service experience
Location: Pavilion Theatre, Marine Road, Dún Laoghaire, Co. Dublin
Terms: Part-time, 2-3 evenings a week pro rata.
Requires working independently during evenings and weekends.
About Pavilion Theatre Located in the picturesque seaside town of Dún Laoghaire since 2000, Pavilion Theatre has established itself as a cultural hive of activity for thousands of visitors each year.
Serving a 324-seat theatre, our dedicated and hardworking team of 7 full-time and several dedicated part-time staff, supported by dynamic volunteers, strive to ensure a high standard of art and culture is presented to our audiences.
This includes the very best Irish and international work across theatre, cinema, literary, dance, comedy, and music.
Position Profile We are looking to hire a personable and hard-working individual to join our Front of House team.
This person will be responsible for the on-the-ground event management of Pavilion's events and will help us promote a great customer service experience for our audiences.
This role requires a lot of multi-tasking and customer interaction.
Under the direction of the Senior Event Duty Manager and the General Manager, the Duty Manager's main role is key to maintaining our high standards, managing the event, and improving our front of house operations.
It is a role requiring honesty, decisive decision-making, attention to detail, and integrity.
Key Responsibilities Front of House Management• Responsible for the safe, smooth, and efficient running and management of front of house operations for Pavilion events.
• Planning and coordinating the organisation of each event to the highest standard.
• Providing effective management and direction to all support staff and volunteers.
• Creating a positive and welcoming environment, providing high standards of customer service, and managing all audiences during their time in Pavilion Theatre.
• Using initiative to solve problems during showtime, and calling for support from other staff when required.
• Assisting with and overseeing the Bar and Box Office operations, including financial reporting procedures.
• Liaising with visiting production companies and artists, ensuring their needs are met in line with theatre policies.
• Managing Volunteers for each event.
• Assisting with the Volunteer Programme in conjunction with the Volunteer Coordinator and General Manager.
Health & Safety • Attend training provided by Pavilion Theatre relating to Fire Evacuation procedures and other relevant Health and Safety requirements.
• Attend First Aid training and be a First Aid responder while working at Pavilion Theatre.
• Ensure the safety of patrons, volunteers, and staff through quick decision-making and implementation of Health and Safety procedures.
• Complete health and safety report forms for any incidents that occur while on shift.
General Tasks • Use discretion in making decisions within the scope of the role and liaise with line manager if guidance is required.
• Manage time effectively, particularly under pressure and with deadlines.
• Manage and take responsibility for the sale of merchandise.
• Co-ordinate the foyer and gallery areas for receptions.
• Ensure volunteers receive an effective briefing preshow and are supported throughout the event.
The above list details the duties to be performed by the Front of House Duty Manager.
It is not an exhaustive list, and other duties may be assigned by the Senior Event Duty Manager, General Manager, or Executive Director.
Person Specification Excellent verbal communication skillsA high level of attention to detailA high work ethic and initiativeA high standard of cleanliness and hygieneProblem-solving attitudeAbility to work under pressureExcellent cash handling skillsAvailability to work daytimes, evenings, and weekends as per rosterTerms & Conditions • Rate: Commensurate with experience.
• Working hours: Part-time, 2-3 evenings a week pro rata.
Requires working independently during evenings and weekends.
• Location: Pavilion Theatre, Dún Laoghaire.
Application process To apply for this position, please send a CV detailing your experiences (with references) and a cover letter telling us:
Why you think you would be the most suitable candidate for this roleOutlining your most relevant experience to support your suitabilityNames and positions of two referees relevant to your applicationApplications must be submitted to:
Niall Gomes O'Connell General Manager ****** Closing date for applications: 5pm, Tuesday 18 March 2025.
Starting date: Negotiable but preferably end of March/start of April 2025.
Pavilion Theatre is an Equal Opportunities Employer.
No correspondence can be entered into during the application or selection process.
This job description reflects the core duties and responsibilities of the post when advertised.
As the theatre develops, there will inevitably be changes to duties and responsibilities.
We expect the successful applicant will adopt a flexible approach to work, which may include undertaking additional training.
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