Purpose
This role involves working as part of an existing credit control team, implementing effective credit control decisions and plans under the guidance and direction of the Team Co-Ordinators and the Credit Control Manager.
The MSO (Credit Control) will assist in identifying and assessing credit control risks in the lending portfolio, then managing and mitigating them to an acceptable tolerance level as set out by the Board of Directors.
This is an excellent opportunity for an enthusiastic and motivated individual looking to expand their experience in a financial institution.
Responsibilities
* Assisting the credit control team in assessing, developing, implementing, monitoring, and reviewing credit control processes and procedures.
* Complying with operational requirements of the credit control process.
* Promptly dealing with and responding to queries from members with a courteous, pleasant, and professional service via post, phone, email, or electronic system.
* Logging onto the Credit Control phone queue and dealing with queries daily.
* Recommending payment plans or amendments for approval in response to member requests for repayment reductions.
* Taking reschedule applications from members.
* Performing any other duties that may be required.
Qualifications
The successful candidate must satisfy the minimum competency requirements outlined in the Central Bank Guidelines for the sale of insurance products.
(Financial support will be provided for the successful candidate to obtain this qualification if they do not have it currently)
Requirements
* 1 to 2 years of previous or similar experience would be advantageous.
* Good IT skills.
* Excellent administration skills and attention to detail.