Benefits: 401(k)401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsOpportunity for advancementPaid time offProfit sharing Summary: Responsible for the overall success and operations of Capriottis Restaurant location.
Exceptional customer service is a major component of this position.
Duties and Responsibilities: General/Compliance: Responsible for ensuring staff compliance with government regulations, company policies, and Capriottis procedures.Completes University of CAPRIOTTIS courses as directed.May be required to cover the shifts of other managers and employees and respond to emergency calls when not scheduled to work.Customer Service: Ensures that customers are greeted in a cheerful and helpful manner.Informs and educates staff regarding survey results and secret shopper program.Resolves any customer complaints or service issues not resolved by the supervisors.Responds to negative surveys and corporate complaints.Inventory: Submits orders for additional inventory/stocks, including beverages.Ensures that physical counts of the inventory are recorded and reconciled on a weekly basis.Conducts inventory audits to verify inventory levels and inspects freezer and other food storage areas to ensure proper food rotation.Cash Handling: Responsible for following and ensuring compliance with the company's cash handling policies.Prepares bank deposits, bank bags, and change orders.Picks up change orders and drops off bank deposits.Reporting and Business Records: Maintains business records as outlined in the CAPRIOTTIS Operations Manual.Ensures that temperature (morning and evening), waste logs, and daily cleaning lists are properly completed.Records and ensures that employee and complimentary meals are logged in the POS system.Reviews daily logs and investigates any discrepancies, making corrections as needed.Submits Weekly Inventory Sales Reports and prepares sales reconciliation reports.Generates reports for the corporate office as needed and analyzes reports to identify inventory issues, sales trends, staffing needs, and other business trends.Maintenance: Ensures that cleaning task lists and maintenance procedures are completed as outlined in the CAPRIOTTIS Operations Manual.Inspects equipment regularly and ensures that equipment maintenance schedules are followed.Payroll and Human Resources Management: Reviews and approves staff work schedules prepared by the assistant manager.Ensures that sales history data is properly utilized and payroll budgets are maintained.Conducts staff meetings and safety trainings as required.Ensures that pre-shift meetings are conducted to inform staff of store goals and other pertinent information.Communicates consistently with managers and supervisors regarding store operations.Makes hiring decisions and oversees performance review and incentive programs.Marketing: Implements local and national marketing initiatives.Plans special events and promotions.Maintains a safe and sanitary environment in all areas.
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