Location: Ireland (Fully Remote)Are you tech-savvy with a keen interest in enhancing customer experiences? As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement.Key Responsibilities:Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreementsLeverage knowledge base to efficiently address common customer queriesIdentify and escalate technical issues, prioritizing customer satisfactionActively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenueAct as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developedWhat We're Looking For:Solid written and spoken English2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institutionCommitment to a 40-hour workweek, beginning at 6:00pm Irish Standard TimeGenuine enthusiasm for delivering unparalleled customer serviceAn independent spirit thriving in a remote, dynamic settingSharp analytical and critical thinking abilitiesAdaptability, coupled with a receptivity to feedbackFamiliarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plusWhy You'll Love Working With Us:Attractive compensation with structured pay reviews every six monthsClear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst rolesA culture that values internal growth and promotionA vibrant, collaborative, and innovative working atmosphereRespect for your time with a swift and transparent interview processHow to Apply:If this role resonates with you and you meet our criteria, we'd love to get to know you better. Submit your resume, and should your profile align with our needs, we'll reach out promptly.Come and be a part of our journey in reshaping customer support standards. Your dedication and expertise will be central to our mission of offering world-class service.Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings. Helpful Links:How Motion Operates: https://motionapp.notion.site/How-Motion-Operates-1331471137eb8011b9d7f4064af7e505Motion Culture: https://motionapp.notion.site/Motion-Company-Culture-21bd766b1f864764b0db2fa72529b182https://www.usemotion.com