Change Management Director
Our client is a global strategic transformation programme across all aspects of its business with a view to providing enhanced offerings to clients in this new digital world.
This change transformation programme aims to improve efficiencies, processes, effectiveness, and “value add” to the business while providing clients with a greater customer journey. We are looking to focus on standardisation, automation, and working smarter to achieve a consistent positive client experience across the regions.
We are seeking interested candidates with experience in a global organisation, strategic transformation initiatives, and strong skills in implementing change management processes. The ideal candidate should be comfortable in a hands-on role, understand what is involved in how people experience change, ensure change is embraced, bring people and executives on the journey, and demonstrate what “good” looks like – real value add, enhancing client experience/customer journey, organisational design and change, target operating models, efficiencies/effectiveness, scalability, coaching/training, and adoption.
Responsibilities include:
1. Create a change management strategy taking into account the impact on organizational change.
2. Advance, execute, and update plans to manage change across the global company.
3. Guide and coach Senior Leadership Team (SLT) on leading through change within a global company.
4. Evaluate organizational change awareness, willingness, and readiness.
5. Develop and maintain strong relationships with key stakeholders.
6. Define success metrics and identify and evaluate the impact of changes on different areas of the business and the effectiveness of this transformation.
If you have over 10 years of experience in large-scale global organisations and have successfully implemented change management processes within Financial Services, we would like to hear from you.
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