Job Description
Responsibility for day to day credit and collection activities on key customer accounts for a specified area within the Company Sales region, achieving individual and group monthly collection targets and at the same time maintaining a clean aged receivables profile.
* Handle day to day Credit and Collection activities on customer accounts
* Liasing with Customer Services to ensure customer queries are resolved on a timely basis.
* Reconciliation of customer accounts to ensure clean aged debt report
* Order release in accordance with Avery policy
* Ensure customers adhere to credit terms agreed
* Uphold professional internal relationships with various departments within the SSC and with outsourced BPO team, in order to fulfil the requirement of the role
Personal Characteristics
* Committed approach to team work
* Motivated and target focused
* Very strong interpersonal skills
* Excellent time management skills
* Resilient under pressure and able to quickly adapt to unforeseen work demands
* Reliability and personal integrity
* Self motivated and willing to learn new skills to progress within the SSC
* Good listening and communication skills.
Skills & Abilities
* Able to work under pressure and deal positively with difficult situations
* Has sensitivity and adopts a positive approach to problem solving
* Financial and commercial awareness, & good judgemental skills
* Good numeracy skills
* Very good organisational skills
* Excellent communicator
* Ability to build strong relationships with Customer Service.
* Ability to prioritise workloads in accordance with business needs.
Qualifications
Essential
· At least 18 months experience in a credit control environment
· Educated to at least Certificate/Diploma level
· Excellent communication skills both written and verbal
· Good numeracy & analytical skills
· Fluency in French & English essential
Desirable
· Some European travel may be required – ad hoc basis
· Previous exposure to a culturally diverse working environment
· Shared Service Centre experience
· Previous credit control experience in Multinational Organisation
Additional Information
Here in Cork, the future of Finance is at the heart of everything we do ensuring that we continue to be a successful Shared Service Centre.
Reporting directly to a OTC Manager, this role would suit a motivated person who is looking to develop a Finance career with an expanding & ambitious European Shared Service Centre. The successful candidate will work as part of a team & be responsible for providing efficient & effective support to the Credit Control Department & wider Stakeholders.
Come and work with us and we will give you a world to work with