We are currently seeking an experienced Assistant Front of House Manager to join our team at Kilkea Castle, a 140-bedroom resort nestled in 180 acres of stunning landscape.
Kilkea Castle Hotel is a family-owned and managed estate offering a tranquil spa, an 18-hole championship golf course, and world-class culinary experiences. Our team members are the heart of our hotel, and we strive to create a positive and supportive environment that delivers exceptional guest service.
Key Responsibilities:
* To assist the FOH Manager with all responsibilities of the front office department, ensuring guests receive prompt and courteous service.
* Communicate expectations to team members through training programs, performance reviews, and regular team briefings.
* Assist with recruitment, staff onboarding, and employee development.
* Liaise with accounts regarding ledger queries and take necessary actions.
* Maximise in-house selling and encourage other staff to do so.
* Understand and carry out reservation procedures to Company standard.
* Report comments, complaints, and compliments to Senior Management.
* Maintain high standards of conduct, dress, hygiene, and appearance among front office team members.
* Perform varied shifts to ensure maximum coverage of the department.
Requirements:
* Previous experience in a similar role in a 3 or 4-star hotel.
* Working knowledge of hotel software such as Hot Soft.
* Professionalism and competency abilities in terms of operational/technical skills.
* Efficiency in controlling departmental labour costs and team development.
* Problem-solving, leadership, and excellent customer service skills.
* Punctuality in all aspects of work duties.
* Enthusiasm, passion, and interest in their work.
* Commitment to continuous improvement.
* Compliance with company policies and procedures.
* Ability to adapt to new methods/systems.
Benefits:
* Discounts across entire resort.
* Competitive hourly rate.