THE POSITION
The Manager of Emergency Services Dispatch is located in the Sheriff’s Department and has managerial responsibility for the development and implementation of programs, policies, and procedures relating to the operation of the ALCO integrated emergency resources dispatching facility.
Under direction, the Manager of Emergency Services Dispatch plans, directs and manages personnel, resources, activities, and operation of the emergency services dispatch function within the Sheriff’s Office of Emergency Services and performs related duties as required.
For more detailed information about the job classification, visit: Manager, Emergency Services Dispatch (#1889)
MINIMUM QUALIFICATIONS
EITHER I
Experience:
The equivalent of four (4) years of full-time experience in the class of Emergency Services Dispatch Supervisor in the Alameda County classified service.
Substitution:
Possession of an Associate degree or higher in a relevant field from an accredited college or university, a Registered Public Safety (RPL) certification from the Association of Public Safety Communications Officials (APCO), or an Emergency Number Professional (ENP) certification from the National Emergency Number Association (NENA) may substitute for one (1) year of the required qualifying experience.
OR II
Education:
Possession of an Associate degree in Communications, Administration of Justice, Business Administration, Public Administration, or a closely related field.
AND
Experience:
The equivalent of five (5) years of full-time progressively responsible dispatching experience in a large public safety communications center, at least three (3) years of the experience must have been in a supervisory capacity.
NOTE:The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS
The most suitably qualified candidates will possess the following competencies:
Knowledge of:
* Principles, practices, and problems of the management of emergency resources dispatch services.
* Current trends and developments in the field of public safety resources dispatch services and systems.
* Regulations of the Federal Communication Commission regarding radio telephone operations.
Abilities:
* Written Communications
* Oral Communications
* Decision Making
* Analysis and Problem Solving
* Planning and Organization
* Budget Analysis
* Management Control
* Leadership
* Interpersonal Sensitivity
* Flexibility
* Adaptation to Stress
EQUAL EMPLOYMENT OPPORTUNITY
Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.
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