About the FSPO
The Financial Services and Pensions Ombudsman (FSPO) was established to resolve complaints from consumers, including small businesses and other organisations, against financial service providers or pension providers.
The FSPO provides an independent, fair, impartial, confidential and free service to resolve complaints through either informal mediation or formal investigation and adjudication. When a consumer is unable to resolve a complaint or dispute with a financial service provider or pension provider, they can refer their complaint to the FSPO.
About this competition
The FSPO is seeking to recruit suitable candidates to be placed on a panel for the role of Decision Drafter at Assistant Principal Officer Grade.
The FSPO expects to establish a panel from this campaign. Successful candidates will be placed on a panel from which appointments may be made. There are currently a number of positions available. Vacancies will be offered to candidates placed on the panel based on the Order of Merit from interview and written assessment and/or other test of capability to fulfil the requirements of the role. Once an offer of appointment has been accepted or rejected by a candidate, a candidate will be removed from the panel and no further offers of appointment will be made to that candidate. Any panel formed as part of this campaign which is not exhausted through appointment of candidates to current or future vacancies will expire 1 year from the date of creation of the panel.
Successful candidates, in accordance with the Order of Merit, may be offered alternative roles at the grade of Assistant Principal Officer in other areas of the FSPO, should the FSPO identify vacancies suitable to the requirements for this competition while the panel is in place. If a candidate rejects an offer of an alternative role within the FSPO, that candidate will remain on the panel for the role of Decision Drafter.
About the Decision Drafter (AP) Role
In general, an Assistant Principal can expect to be involved in the analysis of complex issues, communicating and engaging with stakeholders, the management and delivery of the FSPO's service, provision of guidance, managing, leading and motivating teams of people, managing stakeholders and delivering programmes. The Assistant Principal is a senior managerial grade in the FSPO and is a critical post in terms of delivery of the organisation's strategic plan and ensuring quality service delivery to the public. This person will be required to provide strong leadership to support the ongoing quality of the service, including meeting challenging key performance indicators.
Specific to the role of Decision Drafter, they may be involved in any of the parts of the formal investigation process, including the following;
Drafting of Summaries of Complaint:
The Summary of Complaint articulates the specific conduct complained of to the FSPO, to which the respondent Provider must answer. This incorporates a comprehensive and appropriate