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Customer Success Revenue Operations Manager, Dublin
Client:
Morgan McKinley
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
7c01884c6189
Job Views:
134
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Job Description
A global tech company is looking for an experienced Customer Success Revenue Operations Manager to join their team on a 9-month contract, working with their Customer Experience team.
Customer Success Revenue Operations Manager
We are looking for someone whose passions intersect at enabling customer-facing teams and solving difficult challenges. Responsibilities will range from working with the local CSM on underwriting requests to designing a new program to proactively monitor merchant retention risk.
A successful candidate will have outstanding presentation and communication skills, be highly organized, focused, and self-directed, with the ability to manage multiple projects with defined timelines.
Responsibilities
* Drive solutions to problems raised by stakeholders, as well as identify and solve for the problems stakeholders may not yet be aware of.
* Partner with the Customer Success organization and other internal teams to identify, prioritize, and deliver strategies, processes, and best practices to drive customer growth and retention aligned to the strategic objectives of the Customer Success organization.
* Serve as a trusted advisor to the EMEA Customer Success organization leadership team; analyzing business performance and identifying opportunities to improve key performance metrics.
* Lead and support the rollout of processes, programs, and tools to improve the Customer Success team's effectiveness.
* Drive communications, training, and enablement strategies in partnership with the Enablement team to equip the Customer Success organization with awareness, excitement, and full adoption of new processes and tools.
* Collaborate with stakeholders across Business Operations, Analytics, Finance, Marketing, Product, and other Revenue Operations teams.
Requirements
* Experience with Salesforce.
* Extensive PowerPoint experience.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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