Operations Engineer, AWS Managed Services
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies.
As a member of the AWS Support team, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
Key Responsibilities:
* Learns and uses ground-breaking technologies
* Troubleshoots application deployments, recreates customer issues, builds proof of concept applications, applies advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
* Leverages your day-to-day experiences to provide the voice of the customer to internal AWS teams
* Drives customer communication during critical events
* Writes tutorials, how-to videos, and other technical articles for the AWS customer community
* Works on critical, highly complex customer problems that will span multiple AWS services
Requirements:
* 1+ years of relevant experience and troubleshooting experience to resolve straightforward Linux and network-related technical problems
* Troubleshoots basic connectivity problems across the different layers of the OSI model from the Linux standpoint using tools like ping, traceroute, ifconfig, tcpdump, etc.
* BASIC understanding of Networking fundamentals like CIDR notations, OSI model, HTTP/HTTPS, DNS, SSH, TCP, routing, switching, subnets, ACLs, NAT. Performs basic networking administration tasks like being able to connect an individual PC to the network/internet and set FW rules
PREFERRED QUALIFICATIONS:
* Bachelor's Degree in an engineering or IT-related discipline
* Experience with AWS or other Cloud technology
* Other programming languages (Python, Java, C++, C#, Ruby, Bash, and PowerShell). Experience with virtualization technologies (Hypervisors, VMware, Xen)
* Experience managing full 3-tier architecture (Presentation, Application, and Data tier)